Shipping Policy

Thank you for shopping with Khora. We are committed to processing and delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

During peak seasons, promotional periods, or new product launches, processing times may be slightly extended. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

2. Shipping Areas

We currently ship to selected countries and regions. Available shipping destinations will be shown at checkout based on your shipping address.

If your country or region is not available at checkout, it means we are currently unable to ship to that location.

3. Shipping Rates

Shipping fees are calculated at checkout based on your delivery location, shipping method, and order value.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be displayed clearly on our website or automatically applied at checkout when the order meets the required conditions.

4. Estimated Delivery Time

Estimated delivery times vary depending on your location and selected shipping method.

Typical delivery times are:

• Domestic orders: 3–7 business days

• International orders: 7–21 business days

Please note that delivery times are estimates only and may be affected by customs clearance, local courier delays, weather conditions, holidays, or other circumstances beyond our control.

5. International Shipping, Customs & Duties

For international orders, customs duties, taxes, import fees, or other charges may be applied by your local customs authority.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated at checkout.

Khora is not responsible for delays caused by customs procedures or unpaid customs charges.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details, if tracking is available for your selected shipping method.

Please allow 24–48 hours for tracking information to update after your order has been dispatched.

7. Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Khora is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at [your customer service email]. We will do our best to assist you before the order is shipped, but we cannot guarantee changes once the order has been processed.

8. Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us at [your customer service email] with your order number and relevant photos if applicable.

We will work with the shipping carrier to investigate the issue and assist you with the next steps.

Please note that Khora is not responsible for packages marked as delivered by the carrier but reported missing afterward. In such cases, we recommend checking with your local courier, neighbors, building reception, or delivery location first.

9. Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, refusal to pay customs fees, or failure to collect the package, we will contact you once the package is received.

Additional shipping fees may apply if you would like the order to be reshipped.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

10. Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: khoraskin.com
Brand: Khora
Website: www.khoraskin.com